If you have a change of heart
Due to the personalisation of our necklaces, we cannot offer returns or refunds and customers are not eligible for standard "change of mind" return policies.
Our goal is for every single customer to be completely satisfied with their necklace and to wear it for life. When you complete your order, or make an enquiry with us we will speak to you on the phone to confirm your order and ensure we have all the information needed to make the perfect necklace for you.
If for any reason, this isn't the case we'd speak to you in person to understand any issues and do our best resolve them together.
All of our products are made by hand and customised to your experience. We don't hold stock, therefore we cannot offer returns or refund. Instead, we speak to you in advance to make sure your order is absolutely right.
If there's a fault
Our necklaces (the chain and the pendant) have a lifetime manufacturing defect guarantee. Faulty products will be repaired, replaced or refunded. However, products will not be considered faulty if they are seen to be damaged through excessive wear or neglect.